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Welcome to our online shop

Shipping policy

The following conditions apply:       

You order in our shop by going through the following steps. 
1) You place items in your shopping cart without obligation by clicking on "Add to shopping cart" 
. 2) You can view all items that you have placed in your shopping cart by clicking on "Shopping cart". Here you can also delete items or change the number. 
3) If you want to buy the items from your shopping cart, click on "Checkout". This will take you to the ordering process. 
4) In the ordering process, you first enter your delivery and payment details. 
5) Before you send off your order, you will receive an overview of all the data for your planned order on the control page (in particular billing and delivery address, product, price, quantity, payment method). Here you will be asked to confirm the correctness of your information. You can also correct or change your order data here by clicking on "Back to...". 
6) By clicking on the "Buy" button  , you send your order to us. In doing so, you offer us the conclusion of a sales contract You can find information about when 
the contract was concluded in the relevant section of  the General Terms and Conditions. 




We ship with  DHL


Shipping Terms


Delivery is currently only in Germany 




Our standard shipping costs within Germany are: 


Default: €4.50


Standard from 2kg: €6.99




delivery times


Unless a different period is specified in the respective offer, the goods are delivered in Germany within 2 - 3 working days. 
Please note that there is no delivery on Sundays and public holidays. 
If you have ordered items with different delivery times, we will ship the goods in one shipment, unless we have made any other agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.


Accepted payment options


The prices stated at the time of the order apply. All prices include the legally valid VAT.


The goods are paid for using the payment method suggested in the ordering process and under the conditions specified there. Depending on the result of the verification of your data (identity and credit check), we reserve the right to exclude certain payment methods.


Accepted payment method:

  • Payment via PayPal



Delivery and Returns


You have the option of picking up goods ordered from the Vital Online Shop in our shop in Hilden and returning goods ordered in the Vital  Online Shop  to the shop in Hilden. If you have decided to collect the ordered goods, they will be made available there for you to collect. You will receive an e-mail from us informing you that the goods have been made available. The pick-up time depends on the usual shop opening hours.


When returning the goods, the total amount of the goods, minus the shipping costs, will be remitted as soon as the product has arrived within 2-3 working days via Paypal. The resulting shipping costs are borne by the buyer and thus deducted from the return transfer of the total amount of the goods.  


More payment details:


The goods remain our property until they have been dispatched in full.


When paying by PayPal, your account will be debited upon conclusion of the contract.