Refund policy

Cancellation policy & cancellation form

       

Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity:

       

A. Cancellation policy

       

right of withdrawal

       

You have the right to withdraw from this contract within fourteen days without giving any reason.

       

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

       

In order to exercise your right of withdrawal, you must send us (Andreas Wylenzek, Sanitätshaus Vital, Robert-Gies-Str. 2, 40721 Hilden, Germany, Tel.: 02103/963160, email: russo@vital-hilden.de) a clear statement (e.g. a letter sent by post or e-mail) about your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

       

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

       

Consequences of revocation

       

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that

       

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

       

You bear the direct costs of returning the goods.

       

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

       

Exclusion or premature expiry of the right of withdrawal

       

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

       

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.

       

General information

       

1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage. 
2) Please do not send the goods back to us freight collect. 
3) Please note that the above numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

       

B. Withdrawal Form

       

If you want to revoke the contract, please fill out this form and send it back.

       

On

       

Andreas Wylenzek 
Medical Supply Store Vital 
Robert-Gies-Str. 2 
40721 Hilden 
Germany 
Email: russo@vital-hilden.de

       

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

       

_______________________________________________________

       

_______________________________________________________

       

Ordered on (*) ____________ / received on (*) __________________

       

__________________________________________________________ 
Name of consumer(s)

       

__________________________________________________________ 
Address of consumer(s)

       

__________________________________________________________ 
Signature of consumer(s) (only if notification is made on paper)

       

__________________________ 
Date

       

(*) Delete where not applicable